What are the business goals of sfpuc What are the business goals of sfpuc Case Scenario: Read the case study very carefully. Your task will be to answer all the questions in detail. Please be descriptive in your answers.
Importance of Knowledge Management Systems Every day, your business receives a huge amount of data and information. While some of this data may not be important at all, other pieces of information or knowledge could be crucial. It is this data or information that can be utilized to take critical decisions and enable certain employees to improve their overall knowledge and skills.
This is why, it is very important to store the information and make it accessible for the future course of the business. This is where the importance of knowledge management systems enters the picture.
It is the knowledge management systems that enable you to store the data, manage it and distribute it among the workplace whenever needed. The following are some of the points of importance of these systems: Creates knowledge and learning-based organizations — One of the main benefits of having a knowledge management system is that it helps to make learning a habit and routine for your organization and creates a kind of a culture at your workplace which is inclined towards self-assessment as well as self-improvement.
The knowledge gained through the process of knowledge management systems makes use of experience to improve processes and streamline operations. Makes way for innovation and workplace changes — Managing knowledge regularly and actively through knowledge management systems also makes way for innovation and cultural change.
It enables workplace employees to express their ideas and use creativity to perform tasks. Makes way for better decision making — The huge database of information and knowledge is nothing less than an asset or wealth for your organization.
Storing and then processing of this data can help you make some important decisions in an easier manner. When your manager or other employees have access to knowledge through a knowledge management system, they are more capable of making much more informed choices.
Without the application of KM systems, your organization may be wasting resources and time on the re-invention of knowledge and spending a great deal of money and time on location or identification of difficult to find information.
Thanks to the technological advancements as well as the availability of high-speed networks, your organization has a great opportunity to gather, store, distribute and utilize knowledge in a way you would have never imagined. There are many software products, processes and procedures that can enable the effective implementation of knowledge.
The following are the steps that you can take to implement knowledge management systems throughout the workplace. Identify the various business issues The first step is to identify the various business issues by conducting an internal analysis of your firm.
You must thus try to evaluate or assess the variety and quantity of the information that your business has stored in databases, on the web, as well as that which employees possess through their personal experiences and knowledge.
Efforts must be made to do a cost-benefit analysisevaluate the complexity of system structures, get to know training costs, security issues, updating costs and analyze existing business practices.
Running away from the fear of the huge amounts of information present to be stored or managed is something that keeps many businesses away from the implementation of KM systems. But this reaction does not address the business issue related to managing your corporate knowledge systematically and, hence, will only increase it over time.
Prepare for transition Once problem areas have been identified, the next step is to prepare yourself, your employees as well as the entire workplace for the transition. Application and implementation of KM systems deal with cultural changes at the workplace rather than change in technology alone.
Your employees may try to resist the change or may even try to oppose it. To avoid this or deal with it you must follow a smart or wise approach and bring about gradual changes.
Give yourself and your employees time to get slowly used to using a new KM system, provide them with the aid and training to adapt to new systems and make sure this phase is dealt with patience and understanding.
Most people have a natural inclination and desire to learn and share their knowledge. Each and every employee belonging to your organization wants things to be easier and more effective.
You must thus make efforts to make them understand the importance of implementation of knowledge management systems so that they can embrace change happily.
Get together a dedicated team To make the implementation of knowledge management system successful, a strong team with an experienced team leader is extremely important. You cannot execute the implementation process without putting someone in charge.
Getting together a dedicated team helps to streamline the implementation and get a focused approach for reaching the objective.Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC.
- By implementing EPC it improved the knowledge management and operational effectiveness by creating work order flow for all task performed, defining the role of the employee and responsibility for each task. How knowledge is identified, captured, categorized, and disseminated will be ad hoc at best.
Step 6: Build a Knowledge Management Implementation Roadmap. Step 8: Measure and Improve the Knowledge Management Program. How will you know your knowledge management investments are working? You will need a way of measuring your actual. Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC.
With EPC, SFPUC would be able to maintain continuity from older to newer employees more easily.
SFPUC was impressed that the system would span all four of its major divisions, helping to standardize common processes across multiple departments. Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC. – By implementing EPC it improved the knowledge management and operational effectiveness by creating work order flow for all task performed, defining the role of the employee and responsibility for each task.
Describe how implementing EPC improved knowledge management and operational effectiveness at SFP. The system, called Enterprise Process Center, or EPC, manages knowledge retention and establishes new ways of collaborating, sharing information, and defining roles and responsibilities.
Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC. 4. How effective was EPC as a solution for SFPUC? Submit your answers to each question .